My Life OS
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Support

We're here to help with any questions about My Life OS.

Contact Us

The best way to reach us is by email. We typically respond within 1-2 business days.

✉️
Support Email
support@balanceyourworld.net

Frequently Asked Questions

How do I reset my password?

On the Sign In screen tap "Forgot Password?" and enter your email address. You'll receive a reset link in your inbox within a few minutes. Check your spam folder if you don't see it.

How do I delete my account?

Open the app and go to Profile → Delete Account. You'll be asked to confirm twice before your account and all data are permanently deleted. This action cannot be undone.

What's included in each subscription plan?

Free: up to 200 entries, 5 AI commands per month, 3 Coach conversations per month.

Starter ($3.99/mo): unlimited entries, 20 AI commands, 10 Coach conversations, 3 daily plans per month.

Pro ($12.99/mo): everything unlimited — full AI Coach access, unlimited daily planning, and all features.

How do I cancel my subscription?

Subscriptions are managed through the Apple App Store. Go to your iPhone Settings → Apple ID → Subscriptions → find My Life OS and tap Cancel Subscription.

How do I use voice commands?

Tap the Life Coach button on the home screen then tap the microphone icon to speak. You can say things like "Add a task called..." or "Schedule a reminder for tomorrow at 9am" or "Help me plan my week."

Is my data secure?

Yes. All data is encrypted at rest and in transit using industry-standard encryption. Your password is hashed and never stored in plain text. We use Supabase for secure cloud storage with regular backups. We never sell your personal data.

How do I restore my purchases on a new device?

Sign in to your account and go to Profile → Restore Purchases. Your subscription will be restored automatically.


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